Bookings Conditions

Your Key Rights under the Package Travel and Linked Travel Arrangements Regulations 2018

1. Travellers will receive all essential information about the package before concluding the package travel contract.

2. There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

3. Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.

4. Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

5. The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

6. Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.

7. Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.

8. Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

9. If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.

10. Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.

11. The organiser has to provide assistance if the traveller is in difficulty.

12. If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. We have taken out insolvency protection with the financial protection entity The Air Travel Organisers Licensing (ATOL) You can contact The Air Travel Organisers Licensing (ATOL) scheme Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk if services are denied because of our insolvency.

13. The Package Travel and Linked Travel Arrangements Regulations 2018 can be found at – https://www.legislation.gov.uk/uksi/2018/634/contents/made

1. Your Contract

Your contract will be with Ickenham Travel Group PLC, trading as Qatar Holidays. All names, logos and associated domain names are trademarks of the Ickenham Travel Group PLC. We hold Air Travel Organisers License (ATOL 4950) for your financial security. This means your money will be refunded or you and your party repatriated if already overseas in the unlikely event of our insolvency. Please also see our Scheduled Airline Failure Insurance details covering your ticket price in the event of failure of a scheduled airline booked with us. When you buy an ATOL protected air holiday package from Qatar Holidays you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 4950. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

href=”https://www.caa.co.uk/?categoryid=27″>Click here to visit ATOL

2. Your Booking

When you have selected your flights, accommodation and other holiday services on our website, you will be given a unique reference number enabling you to book your holiday (subject to availability) when you telephone us.

You will be asked to pay for your chosen arrangements, and if these are available we will send you a Confirmation Invoice. A Contract will exist once this Invoice has been issued under the terms of these Terms and Conditions, which are governed by English Law and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. By contracting with us, you accept responsibility for all members of the party (including making payment to us.

You must be at least 18 years old. Once you have made a booking with us you are deemed to have read and accepted these booking conditions and that you have the authority to accept and are accepting the terms of these conditions on behalf of all persons in the party.

A copy of our booking conditions is available at any time on our website

Advanced Registration

Some airlines and accommodation providers only load their seats/rooms to sell approximately 10 months before the departure. If this applies, we will tell you at time of booking and will issue an invoice setting out the details of your booking and we will take a deposit. A contract will then exist between us on the basis that, the actual price payable will be the applicable price once the airline/accommodation provider releases the seats/rooms. The flight timings and other details will be those confirmed by the airline at the time the seats are released and may differ from those advised at the time of booking. We will also advise you of the confirmed price, flight timings and other details when the seats are released for booking by the airline. You will then have 7 days to confirm whether you wish to continue with the booking on the basis of the confirmed price, flight timings and other details or cancel the holiday and receive a full refund Please note until the acceptance of confirmation any revised price is not guaranteed. We will issue a revised invoice if you confirm that you wish to continue with the booking. We will refund your deposit if the flight seats/rooms do not become available. We will have no other liability and will not be responsible for refunding any other associated costs incurred.

3. Hotel Only bookings booked and paid for online

All hotel only bookings made online through the hotel only online portal will be subject to the terms and conditions set forth by the hotel and the third party supplier. Qatar Holidays will only be acting as an agent all you will be subject to all the terms and conditions set forth and detailed by the hotel and supplier at time of booking. Any alterations will be treated as a cancellation and the charges set forth by the hotel and the third party supplier will be applicable. Full payment of all hotel only bookings is required at time of booking and 100% cancellation charges maybe applicable to any subsequent cancellation. Qatar Holidays are not liable for any errors made online by yourself at time of booking, and all communication regarding the booking will be provided by the third party supplier.

4. Your Information and Data Protection

When a booking is made all details will be emailed to you at the time of confirmation. Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport.

If we are not informed otherwise within 24 hours of the booking it will be assumed that the booking confirmation has been received and the details checked and confirmed as correct.

For information on our Data Protection Policy please see our Privacy Page all bookings are confirmed in line with our privacy rules.

5. Payments and Tickets

When you make a booking you must pay a non-refundable deposit of £150 per person or 10% of the value of the holiday whichever is greater (excluding infants under the age of 2 years on the date of return) plus any applicable flight extras including but not limited to pre-booked seats, airlines meals etc. Some airfares may be based on instant purchase, non- refundable tickets or ticketing deadlines soon after purchase. If a booking is made on such a fare, full payment for the flight or flight inclusive element of the package will be required in accordance with these restrictions.

You will be notified by a member of our reservations staff if you have booked such a fare. The balance of the price of your travel arrangements is payable Twelve (12) weeks prior to departure. If the deposit and/or balance is not paid on time, we shall cancel your travel arrangements. If the balance is not paid on time, we shall retain your deposit. See clause 10 for our cancellation charges. If a booking is made within Twelve (12) weeks of departure, full payment is required immediately. All Documentation will be emailed to you at your nominated email address.

Payment by credit/debit card: Payment can be made by Visa , Mastercard and Amex cards. If a third party credit/debit card is to be used we will require written authorisation to be provided by the card holder.

If any refund is processed it will take up to 14 working days for the card refund to be processed.

Credit Card Fraud Contingency:

If you do not supply the correct credit or debit card billing address and/or cardholder information, the issue of your tickets may be delayed and the overall cost may increase. We reserve the right to cancel your holiday if payment is declined or if you have supplied incorrect credit card information. We also reserve the right to do random checks (including the electoral roll) in order to minimize credit card fraud.

6. Price

All bookings include Scheduled Airline Failure Insurance premium (see clause 7), Cheques should be payable to Qatar Holidays. Certain bookings will be subject to a Booking Fee. We will advise you at the time of booking if this applies and it will be reflected in the price you pay for your travel arrangements.

Price changes

The price of your travel arrangements can be varied due to transportation costs such as fuel, scheduled airfares and any other airline cost charges which are part of the contract between airlines (and their agents) and us. Also government action. such as charges in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation.

In the case of any decrease in price, the original cost of the holiday will remain the same, any new hotel or airline offers are only applicable to new bookings and cannot be retrospectively applied to an existing booking. Qatar Holidays are unable to cancel a holiday and then re-book the holiday at a reduced rate in the event of new bookings being offered at a lower price as hotel and airline contracts do allow us to offer re-booking at lower prices.

Verbal and website price quotations will be regarded as provisional until confirmed in writing on your Confirmation Invoice. In the unlikely event of an administrative error resulting in an incorrect price being displayed on the website, we reserve the right to correct the price. Offers are not combinable unless stated and may be withdrawn at any time.

In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges.

Whether you cancel or not you will also be entitled, on the terms set out in respect of major changes in paragraph 11 below, to accept an offer of alternative travel arrangements from us if we are able to do so and compensation as set out below.

Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

7. Scheduled airline failure insurance (SAFI)

The ATOL held by Ickenham Travel Group PLC T/A Qatar Holidays (4950) protects you against financial loss in the event of its failure, Qatar Holidays does also provide cover for airline failure under the Scheduled Airline Failure insurance scheme subject to the terms and conditions of the certificates, and your money will be protected against that risk. IMPORTANT: Please read the certificate carefully.

8. Insurance

We consider adequate travel insurance to be essential and we strongly advise you and all members of your party obtain it prior to departure for the full period of your trip booked. We strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. It is your responsibility to ensure that the insurance policy you purchase is suitable, covers your requirements

9. Changes made by you

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge dependent on the change being requested per booking, and any further cost we incur in making this alteration.

The Admin fees applicable are as follows

Changing Destination = £100

Changing Names (this will only be applicable if the airline and/or hotel allows the change) = £75 plus any additional airline charge and fare difference

Changing Dates = £75

Any other Changes (including but not limited to room and board basis changes and flight upgrades) – £35

Please note all charges listed above are Qatar Holidays admin fees, any hotel, airline or supplier fees applicable will be charged additionally to the above listed fees An amendment to a booking can only be made to a booking of equal or greater value, any change requested that results in the booking value being lower than the original value of the booking will be considered a cancellation and the applicable cancellation charges will apply. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Name changes are not permitted on flights once a booking confirmation has been issued, any name change will require a new airline ticket being purchased at the full fare applicable at the time of the requested name change. Note: Certain travel arrangements (e.g. non-refundable hotel bookings may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Once an airline ticket is issued the flights are non-changeable, and no changes can be made by Qatar Holidays regardless as to class or fare type the ticket is issued under. Any request for a change in flight will require a new ticket being purchased at the applicable fare, and the existing ticket will be cancelled at 100% cancellation charge.

10. Cancellation by you

You, or any of your party, may cancel your travel arrangements at any time. Written notification from the lead person on the booking must be provided from the email address on the reservation.

You will be required to pay the applicable cancellation charges up to the maximum shown below. If your holiday also includes an airfare which is an instant purchase ticket or where the ticket has been issued at your request, including charter and no frills carriers, this is also non-refundable in addition to the below charges.

Period before departure within which written cancellation received (amount of cancellation is as a % of the price for the travel arrangements):

Over 84 days = loss of deposit

Between 42 and 83 Days = 50%

Between 22 and 41 Days = 75%

Within 21 Days = 100%

Please note , if only some members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the holiday cost for the remaining travellers. You may have to pay the extra room charges such as single room supplements.

After departure no refund will be made on any part-used components of your holiday (e.g. unused flights or as a result of early check-out. You will be charged 100% of the price of all part- used components.

11. Changes or cancellation made by us or additional charges made by suppliers

It is unlikely that we will have to make any changes to your travel arrangements. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date.

We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it.

If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.

Please note that carriers such as airlines used in the website may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, changes of departure airport between Heathrow/Gatwick/Stansted or Luton, change of accommodation to another of the same standard.

If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value) or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:

If we make a major change to your holiday (and compensation payable)

Period before departure within which notice of cancellation or major change is received by us or notified to you and amount you will receive:

84 days prior to departure – £0 per person

83 – 42 days prior to departure – £10 per person

41 – 22 days prior to departure – £20 per person

21 – 0 days prior to departure – £30 per person

If we cancel your holiday

We reserve the right to cancel a holiday for any reason, including but not limited to commercial reasons, duplicate bookings, contractual reasons, if we have to withdraw a holiday you will receive from us:

84 days prior to departure – Deposit only

83-42 days prior to departure – 100% of holiday cost refunded, plus £10 per person

41-22 days prior to departure – 100% of holiday cost refunded, plus £20 per person

21-0 days prior to departure -100% of holiday cost refunded, plus £30 per person

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

Duplicate Bookings

If a booking that has been confirmed is found to be a duplicated booking previously made with another agent, operator or the airline and/or hotel directly, Qatar Holidays reserve the right to cancel the booking with look of the relevant amount as laid out in section 10.

If the hotel or airline reject the booking due to an existing reservation made elsewhere, you will be liable for any increase in cost as a result of the hotel or airline price changing prior to the existing reservation being released

Force Majeure

This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

12. Complaints Procedure

We always endeavour to deliver the highest standard of customer service but if you have any dissatisfaction regarding your travel arrangements during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavor to put things right. If your complaint is not resolved locally, please obtain a written report from the suppliers of the services in question (or our representative if applicable) and follow this up within 28 days of your return home by writing to our Customer Services Department, at Qatar Holidays, Trident Court, One Oakcroft Road, Chessington,Surrey. KT9 1BD, giving the booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.

If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. If you fail to follow these procedures, your right to compensation may be affected as we will have been deprived of the opportunity to rectify the problem.

FRAUDULENT COMPLAINTS OR CLAIMS. We accept that there are times when we need to compensate if things go wrong on one of our holidays, but we are aware that some holidaymakers are being encouraged to make fraudulent claims for compensation. We’re committed to the prevention and detection of fraud to protect our customers and to try to keep the cost of our holidays as low as possible. We work with fraud investigators to help us identify fraudulent claims and if any complaint or claim is proved to be fraudulent in any way, such as, falsely claiming to be affected by an illness resulting from eating at the hotel we’ll take appropriate legal action to recover any sums that may have been paid out. We reserve the right to refuse to accept any future bookings from the person or people involved. It’s a criminal offence to make fraudulent claims therefore we may also put the matter into the hands of the Police

14. Our liability to you

(1) In respect of Packages;

(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described in our website and any promotional material If any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. Subject to paragraphs (ii) and (iii) below our liability in all cases shall be limited to a maximum of twice the costs of your travel arrangements.

(ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law or the law you have chosen under clause 2 above and subject to clause (iii) below.

(iii) The amount of compensation to which you are entitled will be limited by: (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) The Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury or loss of or damage to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these conventions.

You can ask for copies of the transport companies contractual terms or the international conventions from our offices as set out at clause 11.

(2) In respect of other arrangements

We promise to use reasonable skill and care in the performance of our contractual obligations, subject to and in accordance with these Booking Conditions. Our contractual obligations consist of using our reasonable skill and care in making your booking and arranging your accommodation/Transfers / flight, as well as using our reasonable skill and care in choosing our suppliers.

(3) Local Excursions/Activities/Events

We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our website. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you. Excursions, tours, activities or other events that you may choose to book or pay for through our concierge service or whilst you are on holiday (“Local Events”) are not part of your package holiday provided by us and these website terms and conditions do not apply. For any Local Event your contract will be with the supplier of that Local Event and not with us. We are not responsible for the provision of the Local Event or for anything that happens during the course of its provision by the supplier. Please note that this position also includes all hazardous activities.

15. Personal injury unconnected with your booked travel arrangements

If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party to £5,000.

16. Conditions of Carriage

When you travel with a carrier, the conditions of carriage of that carrier will apply, some of which may limit liability. The conditions of carriage of that carrier are incorporated into this contract. You may ask for copies of the relevant conditions of carriage from our offices. This web site is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status an infant must be under 2 years of age on the date of return flight.Charter and low cost carriers, including but not limited to, Easyjet, Thomas Cook, Thomson, and Jet2, and some scheduled airlines, including but not limited to BA, Virgin and Emirates do not always include luggage, meals or seats requests in the holiday price. Please call our customer service department for details and to add these optional extras on.

Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us.

17. Special requests and Prebooked Seats

If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by the Company. Pre-booked Seats are not guaranteed and the airline reserves the right to reallocate seat numbers

18. Final travel arrangements

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport

19. Behaviour

You will not be entitled to a refund if you are prevented from travelling by any person in authority who feels that you are unfit to travel or likely to disturb other passengers. We also reserve the right to end your holiday if your behaviour causes distress or damage to other passengers, employees, guests or accommodation. In these circumstances you will not be refunded or compensated in any way and we may recover costs incurred as a result of your behaviour.

20. Passport, Visa and health requirements

Please be advised that it is each traveller’s responsibility to ensure that he or she has a valid UK passport (please note all Qatar Holidays package holidays and hotel only bookings are only available to UK passport holders, any non UK passport holder maybe charged more on check in if a valid UK passport is not presented), visa(s) and complies with any health requirements for the entire duration of their journey, before making any travel arrangements with us. You should ensure that you, and all passengers (adult and children) have a valid ten year passport and as many countries require expiry dates on passports to be a considerable length of time after the return from holiday, All passports will be required to be valid for 6 months after your return to the UK.

From January 12, 2009, all qualified VWP (visa waiver programme) travellers will be required to obtain electronic travel authorisation prior to boarding an air or sea carrier to the United States. Travelers who do not receive travel authorisation prior to their departure may be denied boarding, experience delays or be denied admission into the United States. Applications may be submitted at anytime prior to travel, but no less than 72 hours prior to departure. <

Travel Authorisation is obtained through an online registration system known as the Electronic System for Travel Authorisation (ESTA). While not compulsory, travellers may obtain travel authorisation from August 1, 2008 onwards. If you are planning on travelling to the United States anytime after August 1, you may wish to consider registering with ESTA before your departure. If your registration is successful, it will be valid for multiple applications for two years or until the date on which your passport expires, which ever comes first.
Please be advised that the USA has set the fee for the online compulsory immigration system at $14. The fee will be imposed from September 8th 2010 and all payments must be made using a credit card or debit card. Please note the system only accepts MasterCard, VISA American Express and Discover. Before going online to register, you should ensure that you are qualified to travel under the Visa Waiver Program otherwise your registration will be rejected. ESTA only authorises a traveler to board an air or sea carrier for travel to the United States. It also does not guarantee entry into the United States; that decision rests with the immigration official at the Port of Entry in the same way that travelers currently entering the U.S. under the Visa Waiver Program or with a visa are subject to inspection. The Link is https://esta.cbp.dhs    .gov

The Foreign and Commonwealth Office provides information about entry requirements and travel advice by country:  FCO Visa and Travel Advice

All travellers entering the USA please note:

With effect from 01 October 2003, all passengers intending to enter the USA on the Visa Waiver Programme (VWP) will be required to present a machine readable passport (MRP).

Passengers travelling to the USA with a non-machine readable passport will require a valid US entry visa, even if they are citizens of a country within the Visa Waiver Programme (VWP). Children travelling on a parent’s passport (be it machine readable or non-machine readable) cannot benefit from the Visa Waiver Programme.

Anyone who has a criminal conviction or a communicable disease is not entitled to participate in the visa waiver programme and will have to apply for a visa.

Our recommendation

Applying for a US visa is a lengthy process which can take several weeks, therefore, it is strongly recommended that:

• All Visa Waiver nationals who hold a non-machine readable passport should obtain a machine readable passport before their next visit to the USA.
• Children travelling on their parent’s passport should obtain their own machine readable passport prior to travelling to the USA.

For further information regarding UK passports, MRP and VWP go to the United Kingdom Passport Service website, Foreign and Commonwealth Office advice

If you require further advice or assistance before booking, please do not hesitate to get in touch with us.

21. Delivery of Documents

All Qatar Holidays travel vouchers will be sent via email.

Please contact us no later than three working days before your departure if you have not received your travel documents. Failure to do this may result in extra charges being levied by the airline.

22. Locally Booked Excursions/Activities

Whilst you are away on holiday you may be offered the opportunity to buy optional excursions and activities either from our locally contracted representation company, or local excursion operators. These are provided by independent local companies, which are neither owned nor controlled by Qatar Holidays. .

If you decide to buy an excursion or activity, your contract will be made with the local company which provides it, and it will not form part of your package or contract with Qatar Holidays. The contract may be subject to the excursion/activity provider’s terms and conditions, some of which may exclude or limit its liability to you, and will be governed by local law and jurisdiction. Qatar Holidays will not accept any liability for any breach of contract or negligent act or omission of any excursion/activity provider. .

It is your responsibility to ensure you have adequate insurance cover for any such activity you choose to undertake in resort, and Qatar Holidays accept no liability for your failure to ensure you have adequate cover.

23. Website Accuracy

Although Qatar Holidays make every effort to ensure the accuracy of the website information and pricing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking, and on your confirmation.

24. COVID-19

In light of the current situation with different restrictions affecting different destinations we have laid out a set of rules for the current UK COVID19 traffic light system of foreign travel

Green List Countries

• No amendment Fees.

o We have scrapped all amendment fees from our side, allowing a no quibble amendment for any reason once you have booked even if your destination is on the green list system of destinations, however we will not be able to offer a refund if travel can proceed**

Amber Countries

• No amendment Fees.

o We have scrapped all amendment fees from our side, allowing a no quibble amendment for any reason once you have booked**

• Options to postpone your holiday.

o We will allow all our holidays to be postponed without question if your destination is placed on the Amber or Red List, ensuring you do not lose any money should you need to put your holiday on hold***

• Change Destination

o If your chosen destination becomes unavailable due to UK Travel Criteria related to Amber or Red restrictions, we will help you select a new destination allowing you to continue your holiday plans.

Red List Countries

• No amendment Fees.

o We have scrapped all amendment fees from our side, allowing a no quibble amendment for any reason once you have booked**

• Options to postpone your holiday.

o We will allow all our holidays to be postponed without question if your destination is placed on the Amber or Red List, ensuring you do not lose any money should you need to put your holiday on hold***

• Change Destination

o If your chosen destination becomes unavailable due to UK Travel Criteria related to Amber or Red restrictions, we will help you select a new destination allowing you to continue your holiday plans.

• Refund Guarantees

o We will offer you a choice of a refund or a credit towards a different holiday should you be restricted from travelling due to your destination being placed on the Amber or Red list ****

* Some airlines may require a payment earlier than 38 days in which case that portion of the holiday would be payable, our advisors will confirm any airline payment due earlier at time of booking ** Some airlines may charge an amendment fee outside of our control, any price difference would apply on new dates *** We work with all our hotel and airline partners to ensure they also provide these options, however there may be occasions when the airline and hotel will not allow a postponement, which would be beyond our control, although in the current global environment most of our partners have worked to ensure they are also as flexible as possible **** We work with all our hotel and airline partners to ensure they also provide these options, however there may be occasions when the airline and hotel will not allow refund, which would be beyond our control, although in the current global environment most of our partners have worked to ensure they are also as flexible as possible

Local Travel Restrictions

• No amendment Fees.

o We have scrapped all amendment fees from our side, allowing a no quibble amendment for any reason once you have booked if the destination brings in restrictive local quarantining measures**

• Options to postpone your Holiday.

o We will allow all our holidays to be postponed without question, ensuring you do not lose any money should you need to put your holiday on hold booked if the destination brings in restrictive local quarantining measures ***

• Change Destination

o If your chosen destination brings in restrictive local quarantining measures, we will help you select a new destination allowing you to continue your holiday plans.

• Refund Guarantees

o We will offer you a choice of a refund or a credit towards a different holiday should you be restricted locally if the destination brings in restrictive local quarantining measures preventing you leaving your hotel room ****

Hotel and Airline Services

Due to COVID-19, some of the advertised services may not be offered or may be replaced with alternative services when in resort. Airlines and hotels will require you to wear masks on board and around the area of the resort. Please ensure that you have enough masks to last the duration of your holiday. Please ensure that you check the entry and exit requirements of destinations including UK regulations and airline specific, as many destinations/airlines will require you to take a test prior to arrival, before departure including to be able to return to country of residence. Some destinations may also require submission of forms before arrival. Please refer to the FCO or destination tourist board website for your destination for full entry requirements. Entry requirements are subject to change at anytime. https://www.gov.uk/foreign-travel-advice Qatar Holidays hold no responsibility for denied boarding or entry to destination.

* Some airlines may require a payment earlier than 38 days in which case that portion of the holiday would be payable, our advisors will confirm any airline payment due earlier at time of booking ** Some airlines may charge an amendment fee outside of our control, any price difference would apply on new dates *** We work with all our hotel and airline partners to ensure they also provide these options, however there may be occasions when the airline and hotel will not allow a postponement, which would be beyond our control, although in the current global environment most of our partners have worked to ensure they are also as flexible as possible **** We work with all our hotel and airline partners to ensure they also provide these options, however there may be occasions when the airline and hotel will not allow refund, which would be beyond our control, although in the current global environment most of our partners have worked to ensure they are also as flexible as possible

25. Insolvency Protection

We provide financial security for flight-inclusive packages by way of our Air Travel Organiser’s Licence number 4950, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email: claims@caa.co.uk. As part of the ATOL protection we provide, you agree that all payments we receive from you for flight-inclusive packages will be paid into a trust account administered by PT Trustees Limited. When you buy an ATOL protected product from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom and European Economic Area (EEA). We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. If you book arrangements other than package holiday from us, your monies will not be financially protected. Please ask us for further details.